Our goal is for you to love what you have purchased.

If for any reason you aren’t 100% happy with your online order, we are more than happy to offer an exchange, gift card or refund with following conditions:

• Your return is within 30 days from the day you receive your item.
• Full refunds are only available for faulty items and damaged goods. Gift card with no expiry date is issued for returns for change of mind.
• Exchanges are subject to stock availability, we promise to always do our best for you to get what you're after.
• You will be responsible for any postage fees for exchanges. 
• Moorditj Bwoka has the right to assess the age and condition of returned merchandise that has been purchased prior to processing a refund or exchange. Although you may try on an item, all return products must be in new and unused condition.
• Please email to arrange a return

We will always do our best to process all returns as soon as possible. If you have posted your return but haven’t heard back, please feel free to contact us and we will look into this for you.


You can always contact us for any return questions at info@moorditjbwoka.com.au

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.  **Please keep in mind this is only available for in-person purchases at this current time**

Refunds
We will notify you once we’ve received and inspected your return items, and let you know if the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Return Address

Parcel Locker 10258 81615
153-155 Victoria Street
BUNBURY WA 6230